LIVED EXPERIENCES OF FEMALE WAITRESS IN PAKISTAN

Abstract

Background: This study investigates the lived experiences of female waitresses in Pakistan, focusing on the challenges and societal perceptions they face. With the expansion of the hospitality sector, understanding these experiences is crucial for addressing issues of gender inequality and workplace discrimination prevalent in service-oriented professions.

Objective: The research aims to explore the range of experiences, both negative and positive, that shape the lives of female waitresses, contributing to the discourse on gender and labor in the service industry.

Methods: A phenomenological research design was employed, utilizing semi-structured interviews to collect data from seven female waitresses aged 18 to 25 years from marriage halls in Lahore. Non-probability, purposive sampling was applied to select participants. Data analysis was conducted using Interpretative Phenomenological Analysis (IPA) to identify key themes.

Results: The analysis revealed significant themes such as job selection, emotional and psychological impacts, social problems, workplace environment, social perception, job satisfaction, and coping mechanisms. Participants reported widespread physical and verbal harassment, financial exploitation, and a lack of supportive colleagues or management. Despite these challenges, some waitresses reported gains in financial independence and improved family conditions.

Conclusion: The findings underscore the need for systemic improvements in the service sector to address harassment, pay inequity, and the lack of career advancement opportunities for female waitresses. Enhancing workplace conditions and societal respect for service workers is critical for their mental health and overall well-being.